Comments on: A Lesson in Poor Customer Service

By: Lisa

Lisa — Tue, 09 Feb 2010 22:57:33 +0000

I think that this company is dumb and out of line because no one on earth, even her followers, would have even thought twice about her tweet and the majority of the planet didn’t even see it. This means that you, me and everyone else wouldn’t of ever known about this if they hadn’t opened up a case on her! Now we all know what a crappy company they are. They put this crap upon themselves.

By: WTF is the “true power” of social media? | tdhurst

WTF is the “true power” of social media? | tdhurst — Wed, 29 Jul 2009 01:08:24 +0000

[...] Spreading messages through internet networks is NOT the true power of social media. Any idiot can RT a message, blog about it (yes, I know) and pass it along virtually. It takes far more deliberate action to achieve something. [...]

By: D. Patrick Lewis

D. Patrick Lewis — Tue, 28 Jul 2009 19:32:07 +0000

I agree, I am amazed at how far communication will get you.

It is their attitude in general that is really offensive and makes me wonder how they stayed in business this long.

By: Jay Thompson

Jay Thompson — Tue, 28 Jul 2009 17:53:49 +0000

Here’s an idea on how to handle it.

Pick up the phone and call Ms. Bonnen. Open with, “Let’s talk about how we can fix this issue” and see where it goes from there.